General terms of sale
This English text is a translation for your convenience. The Spanish version is the legally binding one and prevails in case of any discrepancy.
General terms of sale
These terms govern the purchases you make in this shop. They form part of your contract with us, together with the information on each product page, the Shipping policy and the Withdrawal and returns policy.
Read them before you buy. You can save or print them from your browser at any time. In addition, your order confirmation email will give you the essential information so that you can keep it.
1. Who is selling to you
- Seller: Alexis Cantos, sole trader (empresario individual, “autónomo”). Trading name: Vivagag.
- NIF (Spanish tax identification number): 46488715B
- Full address: Carrer de Girona, 81, 3.º — 08820 El Prat de Llobregat (Barcelona), España. This is also the address to which you can send complaints.
- Email: vivagag01@gmail.com
- Telephone: +34 653 46 61 74 (standard rate). Customer service hours: Monday to Friday, 10:00 to 18:00 (Spanish mainland time).
Your contract is with this person, who is the one responsible to you for delivery, withdrawal and the legal guarantee, even if the parcel is sent to you by one of our suppliers.
2. Who we sell to
This shop sells to consumers aged 18 or over.
The rights these terms give you “as a consumer” (for example, the right of withdrawal) are those the law reserves for people who buy for purposes outside their trade, business or profession.
If you live in another European Union country you can buy on the same terms as any other customer. Delivery is made to the areas listed in the Shipping policy.
3. The products
The main characteristics of each product (what it is, dimensions, materials, what is included and, where relevant, safety warnings and recommended age) are on its product page. The photos on the product page show the real product.
Some product pages include a video with the label “AI-generated parody”. The video is a parody generated with AI. The real product is the one in the photos and the description. Those videos are humorous advertising, not a demonstration of the product.
What the product really is and does is what its product page, photos and description say. If anything you receive does not match them, the legal guarantee applies.
4. Prices
Prices are shown in euros and include VAT. The price that applies to your order is the one shown in the shop at the time you buy.
Before you pay you will always see the total price: products, taxes, shipping costs and, if any, discounts. We will not charge you any cost we have not told you about before you pay.
We do not personalise prices on the basis of automated decision-making.
When we show a crossed-out previous price, it is the lowest price we applied to that same product during the 30 days before the price reduction.
5. Shipping costs
Shipping costs are 3,95 € for orders under 25 €. From that amount, shipping is free. The exact amount is shown in the cart and at checkout before you pay.
Full details are in the Shipping policy.
6. How to place an order
Steps
- You choose the product and, where applicable, the variant and quantity, and add it to the cart.
- You review the cart and go to the checkout.
- You enter your email address and delivery address. You can buy as a guest, without creating an account.
- You choose the shipping method and the payment method.
- You review the order summary, with the products, the total price, taxes and shipping costs.
- You press the “Pay now” button. By pressing it you place an order with an obligation to pay.
How to correct errors
Until you press that button you can go back, change quantities, remove products and correct your details. If you notice an error after paying, write to us as soon as possible at vivagag01@gmail.com.
Order confirmation
We will send you a confirmation email within 24 hours of your order (it usually arrives within a few minutes). If you do not receive it, check your spam folder and, if it is not there, write to us.
That email includes the order summary, information about your right of withdrawal, the model withdrawal form and the reminder of the legal guarantee. Keep it.
Storage of the contract
We keep the electronic record of your order. You have it in the confirmation email and, if you have a customer account, there too. You can ask us for a copy at any time.
Languages
You can buy in Spanish or in English. The Spanish version of these terms is the legally binding one.
Invoice
If you need an invoice, request it at vivagag01@gmail.com. You are entitled to receive it on paper free of charge; we will send it to you electronically only if you give us your consent to do so.
7. When the contract is formed and what happens if something goes wrong
The contract of sale is concluded when you press the payment button and your order is recorded.
Product not available. If, exceptionally, a product you have already paid for is not available, we will let you know without undue delay and refund, also without undue delay, everything you paid for it. We will not replace it with another product unless you expressly agree.
Obvious pricing error. If the published price of a product is a manifest error (a derisory price that anyone would recognise as a mistake), we will contact you before shipping the order and you can choose between keeping it at the correct price or cancelling it with a full refund of what you paid.
8. Payment methods
Accepted payment methods: those shown in the store footer and at checkout. They are also shown in the shop footer and at checkout.
You can also pay with PayPal. In that case the payment is made on PayPal's website, with your PayPal account and under PayPal's terms.
The amount is charged to your payment method when the order is confirmed.
We do not apply surcharges for the payment method you choose. There are no pre-ticked boxes or paid extras you have not chosen yourself.
Payments are processed through the shop's payment gateway (Shopify Payments). We do not see or store your full card number. Your bank may ask you to confirm the transaction.
If you notice an undue or fraudulent charge on your card, you can demand its immediate cancellation from your bank and let us know.
9. Delivery
Where we deliver. mainland Spain and the Balearic Islands, and the rest of the European Union. If we cannot deliver to your address, you will see it before you pay.
Delivery time. The estimated delivery time for each product is shown on its product page, on the “Estimated delivery” line, so that you know it before you buy. The time shown on the product page when you place your order forms part of your contract, and we remind you of it in the confirmation email.
In any event, the law sets a maximum of 30 calendar days from the conclusion of the contract (article 66 bis(1) of Real Decreto Legislativo 1/2007, the consolidated Spanish Consumer and User Protection Act, TRLGDCU). That is the legal maximum, not our usual delivery time.
If we are late. If we do not deliver within the stated time, you can give us an additional period appropriate to the circumstances. If we still fail to deliver, you can terminate the contract and we will refund everything you paid without undue delay.
You can terminate the contract straight away, without giving us an additional period, if we refuse to deliver or if receiving the order by a specific date was essential for you and this was agreed before you bought (for example, because we published an order deadline for delivery before a given day).
Risk. The risk of loss of or damage to the product is ours until you, or a person named by you (other than the carrier), physically receive it.
More information in the Shipping policy.
10. Right of withdrawal
You have the right to withdraw from the contract within 14 calendar days without giving any reason.
The period starts on the day on which you, or a person named by you other than the carrier, physically receive the product. If a single order arrives in several parcels, it starts on the day you receive the last one.
How to withdraw. You only need to tell us unequivocally before the period ends. You can do so in any of these ways:
- Online, using our withdrawal function: click the link “Withdraw from contract here”, which is in the footer of every page of the shop (address: https://vivagag.com/en/pages/desistimiento), fill in the statement and press “Confirm withdrawal”. We will send you, without undue delay, an acknowledgement of receipt by email with the content of your statement and the date and time it was submitted.
- By email to vivagag01@gmail.com.
- By letter to Carrer de Girona, 81, 3.º — 08820 El Prat de Llobregat (Barcelona), España.
- Using the model withdrawal form, which is not obligatory.
Who pays for the return. If you withdraw, you will have to bear the direct cost of returning the goods. If the product is faulty or is not the one you ordered, that is not a withdrawal: the legal guarantee applies and you pay nothing.
Refund. We will refund all payments received, including standard delivery costs, without undue delay and at the latest within 14 calendar days from the day you tell us of your decision, using the same means of payment you used and at no cost to you. We may withhold the refund until we have received the product back or you have supplied evidence of having sent it back, whichever is the earliest.
Products without a right of withdrawal. none. If we sell products made to your specifications or clearly personalised (for example, socks with your name, your photo or a text chosen by you), you will not have a right of withdrawal for them and we will tell you so visibly on the product page before you buy (article 103.c of Real Decreto Legislativo 1/2007).
The full legal information, the conditions and the model form are in the Withdrawal and returns policy, which forms part of these terms.
11. Legal guarantee and after-sales service
All products come with the legal guarantee of conformity. As the seller, we are liable for any lack of conformity that exists at the time of delivery and becomes apparent within 3 years of delivery (article 120 of Real Decreto Legislativo 1/2007).
If the product is not in conformity, you can choose between repair and replacement, at no cost to you, and, in the cases provided for by law, ask for a price reduction or the termination of the contract with a refund of what you paid.
All the information is on the page Your legal guarantee rights.
We do not offer commercial guarantees in addition to the legal guarantee.
For any issue after your purchase, write to us at vivagag01@gmail.com quoting your order number.
12. Promotions and discount codes
Promotions and discount codes are always identified as such. The conditions of each one (validity dates, the products it applies to, minimum amount and whether it can be combined with others) are stated next to the code or promotion itself: the period, the products it applies to, any minimum spend and whether it can be combined with others.
The code is entered at checkout, before you pay; you will see the discount applied in the order summary. If you withdraw from a purchase made with a discount, we refund what you actually paid.
13. Reviews
Customers can publish product reviews.
We guarantee that the published reviews come from people who have bought the product in this shop: only someone with a real order for that product can write a review of it. Reviews must relate to purchases made in the 30 calendar days before the date of the review.
We do not publish reviews imported from other websites, made up or generated with AI, and we do not offer anything in exchange for positive opinions. We publish both positive and negative reviews and we may reply to them through the same channel.
14. Customer service and complaints
You can send us any query, complaint or claim by email (vivagag01@gmail.com), by telephone (+34 653 46 61 74) or by post (Carrer de Girona, 81, 3.º — 08820 El Prat de Llobregat (Barcelona), España), wherever you live.
We will send you a written acknowledgement with a reference to identify your complaint. We will reply as soon as possible and in any case within fifteen days from the day you submit it.
We keep official complaint forms (hojas de reclamaciones) available to consumers. You can request them at vivagag01@gmail.com.
Alternative dispute resolution. We are not a member of any consumer alternative dispute resolution body or of the Sistema Arbitral de Consumo (Spain's consumer arbitration system). If your complaint is not resolved, we will tell you in writing, on paper or another durable medium, at least one body competent to deal with it and whether we will take part in the procedure.
You can also contact your local Oficina Municipal de Información al Consumidor (OMIC, municipal consumer information office) or the consumer protection authority of your comunidad autónoma (autonomous region) (the one for our registered address is that of Catalonia). If you live in another European Union country, the European Consumer Centre in your country helps you free of charge with cross-border purchases: ECC-Net. The Spanish centre is the Centro Europeo del Consumidor en España (European Consumer Centre Spain).
We do not subscribe to any code of conduct.
15. Duration of the contract
Each purchase is a one-off contract of sale. There are no subscriptions, automatic renewals, minimum terms or deposits. We do not sell digital content or digital services.
16. Personal data
We process your data to handle your order, as explained in the Privacy policy. If the order is a gift and you give us another person's details, we will use them only to deliver it.
17. Applicable law and courts
This contract is governed by Spanish law, without prejudice to the mandatory protective rules of the country where you habitually reside, which you keep in all cases.
If you are a consumer, any dispute will be settled by the courts of your place of residence.
18. Language, changes and date
The Spanish version of these terms is the legally binding one; the English version is a translation. This rule will never be applied to reduce the rights the law gives you.
We may update these terms. Your order is governed by the terms published at the time of purchase.
If any clause is found to be void, the rest of the contract remains valid insofar as it does not depend on that clause.
Last updated: 20 September 2026.