Shipping policy
This English text is a translation for your convenience. The Spanish version is the legally binding one and prevails in case of any discrepancy.
Here we explain where we ship, how much shipping costs, when your order arrives and what to do if something goes wrong on the way. This policy forms part of the General terms of sale.
1. Where we ship
Delivery area: mainland Spain and the Balearic Islands, and the rest of the European Union.
For now we do not ship to the Canary Islands, Ceuta or Melilla.
We do not deliver to PO boxes.
If we cannot deliver to your address you will know before you pay: the checkout only offers shipping methods for the areas we deliver to.
If you live in another European Union country you can buy on the same terms as any other customer, with delivery to any address in the area indicated above.
2. Shipping costs
- Orders under 25 €: 3,95 € per order.
- Orders of 25 € or more: free shipping.
The amount that counts towards free shipping is the value of the products in the order, after discounts are applied.
These rates apply to all destinations in the delivery area.
The exact shipping cost is shown in the cart and at checkout, always before you pay. We will not charge you any shipping cost we have not told you about before you pay.
3. When your order arrives
The estimated delivery time for each product is shown on its product page, on the “Estimated delivery” line, so that you know it before you buy. This policy deliberately gives no specific number of days: the time that counts is the one shown on the product page when you place your order, and it forms part of your contract.
In any event, the law sets a maximum of 30 calendar days from the conclusion of the contract (article 66 bis(1) of Real Decreto Legislativo 1/2007, the consolidated Spanish Consumer and User Protection Act, TRLGDCU). That is the legal maximum, not our usual delivery time.
Orders are shipped from our suppliers outside the European Union (China). Even if the parcel is sent to you directly by one of our suppliers, we remain the seller and we are responsible to you for the whole order.
An order with several products may arrive in separate parcels, at no extra cost to you. In that case, the 14-day withdrawal period starts when you receive the last parcel.
If during a campaign we publish an order deadline for delivery before a specific day (for example, Christmas or Reyes, the Epiphany on 6 January), that commitment binds us on the published conditions.
4. Carrier and tracking
We deliver through the carrier appointed by our supplier, usually Correos or an associated courier.
When your order ships we will let you know by email. If the shipment has a tracking number, we will include it in that email.
5. If you are not at home or the address is wrong
If the parcel cannot be delivered to you, the carrier will follow its usual procedure (for example, a new delivery attempt or leaving it at a pick-up point) and will let you know.
Check the address carefully before you pay. If you notice an error afterwards, write to us as soon as possible at vivagag01@gmail.com: we will correct it if the order has not yet shipped.
If the parcel is returned to us because the address you gave us was wrong or because it was not collected, we will write to you to agree a new shipment. In that case we may ask you to pay the actual cost of the new shipment, which we will tell you beforehand. If you would rather not receive the order, you can exercise your right of withdrawal under the conditions of the Withdrawal and returns policy.
6. Delays and parcels that do not arrive
If your order has not arrived within the time shown on the product page, write to us at vivagag01@gmail.com with your order number and we will track it down.
If we do not deliver on time, you can give us an additional period appropriate to the circumstances. If we still fail to deliver, you are entitled to terminate the contract, and we will refund everything you paid without undue delay.
You can terminate the contract straight away, without an additional period, if we refuse to deliver or if receiving the order by a specific date was essential for you and this was agreed before you bought.
If the parcel is lost in transit, the risk is ours, not yours: the rules above apply and you will never have to pay for an order you have not received.
7. Damaged, incomplete or wrong parcels
The risk of loss of or damage to the product is ours until you, or a person named by you (other than the carrier), physically receive it.
If the parcel arrives damaged, something is missing or it is not what you ordered, write to us at vivagag01@gmail.com with your order number. Photos help us sort it out sooner, but they are not compulsory. There is no short deadline for telling us: the legal guarantee applies, and the appropriate remedy (repair, replacement, price reduction or refund) will cost you nothing, postage included.
8. Customs and taxes
Orders are shipped from our suppliers outside the European Union (China) and are delivered within the customs and VAT territory of the European Union. That is why you will not have to pay customs duties or import taxes when you receive the parcel: the price you see when you pay is the final price.
9. Questions about your shipment
Write to us at vivagag01@gmail.com or call us on +34 653 46 61 74 (Monday to Friday, 10:00 to 18:00 (Spanish mainland time)). Seller: Alexis Cantos, Carrer de Girona, 81, 3.º — 08820 El Prat de Llobregat (Barcelona), España.
The Spanish version of this policy is the legally binding one; the English version is a translation.
Last updated: 20 September 2026.